Support

Write to info@ikebani.com and tell us your iPhone model and iOS version. Reports about the Feed are answered within 24 hours.

I bought something and it isn’t showing

Open your account from the top right of Arrangements and choose Restore purchases. Use the same Apple Account you bought with.

Can my family use my purchases?

Yes. The lifetime membership works with Family Sharing.

How do renders work on the free version?

Renders are free and unlimited. Each one carries a small Ikebani seal, which members can turn off when they render.

Does the membership include the packs?

Yes. One payment includes all four collections: Tropical, Aki no nanakusa, Shōgatsu and European garden.

How do I report or block someone in the Feed?

Open the “…” menu on their post and choose Report or Block. The post disappears for you straight away. You can unblock people in Feed profile.

How do I delete my Feed account?

Open Feed profile and choose Delete account. Your posts, hearts, reports and display name are removed.